I came to CNU three weeks ago. I know, I am a bit lazy with updating the blog. But I finally feel motivated to write about my first weeks in Daejeon.
I arrived in Daejeon with an Express Bus from Incheon Airport, where I had parted with my boyfriend. The Express Bus is an easy way to get to Daejeon. It only takes about 3 hours and is very comfortable and not expensive. For me it was very helpful to memorize the Korean name of the stop I had to go off, because the bus driver won't tell you, which stop you are at. He will just open the door, get out and open the trunk, so that you can get your luggage. At the second stop I asked the Korean man next to me "Jeongbu-cheongsa?" (Jeongbu-cheongsa is the Korean name of the station Government Complex Daejeon). He didn't know that much English, but it was enough to tell me that he was also getting off at the Government Complex stop.
After getting of the bus at the right station I heaved my suitcases out of the trunk and got away from the bus. The next destination was a motel. I arrived in Daejeon on March, 1. That's a national holiday in South Korea and because of that I couldn't move into the dormitory on this day. I didn't have to look for a taxi. A taxi found me and I handed the driver a piece of paper with the motel's address and a Korean sentence stating I want to go there. We agreed on a fix price (he didn't speak any English, he just showed my a 10000 Won bill and I agreed). He had a hard time finding the motel, but we finally managed to get there after he called the reception.
The guy at the reception didn't speak English. So I just showed him the booking confirmation and got a key. Until then everything was running smoothly, but after opening the door to my room my good mood was ruined. On the first sight everything seemed okay. I went into the bathroom to check it. Except from the toilet everything was dirty. Cleaning the whole bathroom is apparently not necessary for the Cityone Motel in Daejeon. There was also dirt and rubbish under the closet. Why did I look there? Because I searched for the Internet socket, which should be there according to my reservation. And I found the socket behind the TV... I had to move the TV to connect my cable. Then I found the dirt and rubbish... And guess what??? No Internet connection. The socket wasn't connected to a router.
After seeing all this and not being able to tell anyone, I was pretty worn-out. So I left the motel to get some fresh air and to search for an open WIFI spot with my smartphone. Luckily, I found a tourist information near the motel. I could use the PC there and wrote an inquiry to the agoda service and an email to my family. I also tried to get in touch with my supporter at CNU. So I spent over an hour there and even got hot green tea from the staff. They were really friendly. Then the tourist information closed and I had to leave. So I went around until I found a cafe and stayed there. I really didn't want to get back to the motel. At the cafe I had WIFI. I received a reply from agoda. They told me to check out of the hotel if I want to get a refund... I had hoped for more help. Where should I find a new, better hotel at 7pm in the evening and carry my suitcases there? That's what I replied. Then I went back to the motel. I decided to stay there, because the bed sheets were for the most part clean. I watched TV until I was really tired and then went to bed. I woke up really early, collected my stuff and left the motel. I managed to tell the guy at the reception that I need a taxi (but it took me 5 minutes). I handed the taxi driver my piece of paper with the Korean sentence of where I wanted to go. I got it from the university. And then he took me to the dormitories of Chungnam National University.
Later, I received an email from the agoda service, where they apologized and offered me a discount on my next booking with agoda. You may think, that the story ends here, but no. One week after I left the Cityone Motel I got an automatically generated email from agoda, giving me the chance to write a review about my stay. I didn't let go off this chance and wrote a detailed review, stating everything that was wrong at the motel. I wrote at least 10 sentences. A view days ago I got a new email, saying that agoda approved my review. Today I checked it and wanted to upload some of the unpleasant photos I took. First of all, you don't get the chance to upload your own photos - nice. Secondly, and worst, my review was censored!!!! Only two sentences are left from my review. Agoda took out all my descriptions of the unacceptable things I found at the motel room. What's this??? How can they do this??? How can a customer trust such a booking website, where they won't post the whole reviews? This is unreasonable. I will never, ever again use agoda from booking and hope that I can stop other persons from doing so with this post.
Of course, I complained about this by email. My complain was forwarded to a manager. I'm curious about the answer.
****UPDATE****
I received an answer. They will give me a refund of 50%. I think I only got this, because I told them that I would publish this incident on the Internet. I told them again to publish my whole review, but they still didn't do it. See you never agoda!
****/UPDATE****
PS: I won't post any photos here, because that would be too disgusting. And I really don't want to look at the photos again >____<
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